Owner FAQs

Answers to your frequently asked questions

• What type of properties do you manage?

  We manage properties of all sizes for our owners. We manage townhouses, single-family homes, multi-family homes, condo associations, and commercial properties.

• How soon can you start managing my property?

  With all new accounts, we are typically able to fully set up the property and tenants within 48 hours after completing the property management agreement.

• Can I reach you after hours?

  Yes, we are reachable after hours. We have a 24/7 maintenance line for emergencies. As for non-emergent inquiries, we try to respond as soon as possible either by phone or email. We are also able to schedule phone conferences after hours for tenants and owners that may not be able to speak during normal business hours.

• Can you put the money directly into my account?

  Yes, we offer a direct deposit which takes 1-2 business days to clear your account from the date of transfer.

• How long of a lease do you sign?

  Standard policy is to sign a 12 month lease, however we offer flexible terms based on our clients needs.

• How much security deposit do you charge the tenant?

  Our typical security deposit is equal to one month’s rent.

• What type of reports do I get and how often?

  Each month you will get a monthly statement emailed and uploaded to your owner portal. This statement will show income and expenses. We have a number of different property reports we can run for you and would be happy to at any time.